Terms and Conditions - Melbet India

These Terms and Conditions govern your use of our platform, outlining your rights, responsibilities, and the rules for using our services. By accessing or using our website, you agree to comply with these terms. Please read them carefully before using our platform. If you do not agree with these terms, you should refrain from using our services.

Eligibility

To use our platform, you must meet the following requirements:

• You must be at least 18 years old or the legal age in your jurisdiction, whichever is higher.
• You must have the legal capacity to enter into a binding contract.
• You must not be located in a jurisdiction where online betting and gaming are prohibited.

By using our platform, you confirm that you meet these eligibility requirements. If you do not meet these criteria, you are not authorized to use our services.

Account Registration

In order to access and use our platform, you must create an account. The registration process requires you to provide accurate and complete information.

• Provide your full name, date of birth, and contact details.
• Choose a secure username and password for your account.
• Ensure that the information you provide is accurate and up-to-date.

You are responsible for maintaining the confidentiality of your account details, including your username and password. If you suspect any unauthorized use of your account, you must notify us immediately.

We reserve the right to suspend or close your account if we detect any fraudulent activity or violation of our terms.

Deposits and Withdrawals

All financial transactions on our platform must be made through the approved payment methods. You can deposit funds into your account and withdraw winnings using these methods.

• Deposits: Ensure that you follow the platform’s guidelines for making deposits using secure and supported payment options.
• Withdrawals: Withdrawals will be processed in accordance with the payment method you selected. Certain verification steps may be required before processing your withdrawal.
• Fees: Be aware of any applicable fees or charges for deposits or withdrawals as stated by the platform or payment providers.
• Identity Verification: We may request additional documentation to verify your identity before processing any withdrawal to prevent fraud.

Please note that withdrawal times may vary depending on the chosen payment method and any verification requirements.

Use of Services

By using our platform, you agree to use the services provided solely for lawful and personal purposes. You must not engage in any activity that could harm the integrity of the platform or violate applicable laws.

• All users must comply with the local laws and regulations governing online gambling in their jurisdiction.
• You must not use the platform for fraudulent activities, such as creating multiple accounts or using stolen financial information.
• We reserve the right to monitor and review account activity to ensure compliance with these terms.
• Any attempt to cheat or manipulate the system will result in account suspension or termination.

We aim to provide a secure and fair gaming environment for all users. Violations of these terms may lead to account suspension, forfeiture of winnings, or legal actions where applicable.

Bonuses and Promotions

We offer a variety of bonuses and promotions to enhance your experience on our platform. These promotions are designed to reward both new and existing users. Please read the specific terms and conditions for each bonus to ensure eligibility and to make the most out of these offers.

• Welcome Bonus: New users can enjoy a generous welcome bonus upon completing their registration and making their first deposit.
• Reload Bonuses: Existing users can take advantage of reload bonuses to boost their balance on subsequent deposits.
• Free Spins: Certain promotions offer free spins for selected casino games, giving you more opportunities to win without using your balance.
• Cashback Offers: Get a percentage of your losses back with our cashback promotions, helping you recover from unlucky streaks.
• Referral Bonus: Invite friends to join the platform and earn rewards when they sign up and start playing.

All bonuses are subject to specific terms, including wagering requirements, eligible games, and maximum withdrawal limits. Make sure to check the detailed terms for each offer before participating.

Responsible Gambling

We are committed to promoting responsible gambling practices and providing a safe and enjoyable environment for all our users. Gambling should be seen as a form of entertainment, not a way to make money, and it is important to gamble responsibly.

• Set Limits: We encourage you to set deposit, wager, and time limits for yourself to help manage your gambling activity.
• Self-Exclusion: If you feel that gambling is becoming a problem, you can use our self-exclusion feature to temporarily or permanently close your account.
• Underage Gambling: Our platform is strictly for individuals who are of legal gambling age. We do not permit users under the legal age to register or play.
• Support Resources: If you or someone you know may have a gambling problem, we offer links to professional support organizations that can assist you.

We encourage all users to gamble in moderation and seek help if they feel that their gambling habits are getting out of control. For more information, please visit our responsible gambling page or contact our support team for assistance.

Privacy and Data Protection

We take your privacy and the protection of your personal data very seriously. Our platform is committed to safeguarding your information and ensuring that it is handled in accordance with applicable privacy laws and regulations.

• Data Collection: We collect personal information such as your name, email address, payment details, and account activity to provide you with our services and improve your user experience.
• Data Usage: Your personal information will only be used for legitimate purposes, including account management, promotions, customer support, and processing transactions.
• Data Security: We implement state-of-the-art security measures, including encryption and firewalls, to protect your personal and financial data from unauthorized access or breaches.
• Third-Party Disclosure: We will not sell, share, or disclose your personal data to third parties without your consent, except as required by law or for the purposes of processing your transactions.
• Data Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law.

By using our platform, you consent to the collection, use, and storage of your personal information in accordance with our privacy policy. If you have any concerns about your privacy or data security, please contact our support team for assistance.

Account Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, if we believe that you have violated our terms and conditions or engaged in fraudulent or illegal activities.

• Violation of Terms: If we detect that you have breached any of our terms, including misuse of bonuses or engaging in prohibited activities, your account may be suspended or terminated.
• Fraudulent Activities: Engaging in fraud, money laundering, or any other illegal activities will lead to the immediate termination of your account, and any funds in your account may be forfeited.
• Inactive Accounts: Accounts that have been inactive for an extended period may be subject to termination after due notice has been given.
• Right to Appeal: If your account is terminated, you may contact our support team for clarification or to appeal the decision. However, termination based on fraud or illegal activities is final.

If your account is terminated, you will lose access to all services associated with it, including any bonuses, funds, or promotions, unless specified otherwise. Any remaining balance may be subject to withdrawal based on the terms of termination.

Liability

We strive to provide a reliable and secure platform, but we cannot be held liable for any losses, damages, or issues that arise from using our services under certain circumstances.

• Platform Availability: We do not guarantee uninterrupted access to the platform, as technical issues, maintenance, or other unforeseen circumstances may occasionally cause downtime.
• Third-Party Services: We are not responsible for the actions or errors of third-party service providers, including payment processors or game providers, that are integrated into the platform.
• Use of Services: You are responsible for ensuring that your actions on the platform comply with all relevant laws, regulations, and the terms of use. We are not liable for any legal issues that may arise from your use of the platform.
• Data Loss: While we take necessary steps to protect your personal data, we cannot be held responsible for any loss or unauthorized access to your data, especially if caused by factors outside our control (e.g., hacking, user negligence).
• Wagering Risks: Gambling involves inherent risks, and you acknowledge that you are responsible for any losses incurred through betting or playing games on our platform. We are not liable for any financial losses that occur while using our services.

By using our services, you agree to indemnify and hold us harmless from any claims, losses, damages, or expenses arising from your use of the platform or any violation of these terms and conditions.

Dispute Resolution

In the event of any dispute or disagreement arising between you and the platform, we are committed to resolving it in a fair and efficient manner. By using our services, you agree to the following process for dispute resolution:

• Initial Communication: If you have any concerns or issues, we encourage you to contact our customer support team as soon as possible. We will attempt to resolve the matter directly through communication.
• Formal Complaint: If your issue remains unresolved, you may submit a formal complaint. We will acknowledge receipt of the complaint and investigate the matter thoroughly.
• Arbitration: In the unlikely event that the dispute cannot be resolved through direct communication or a formal complaint, you agree to resolve the dispute through binding arbitration. Arbitration will be conducted in accordance with the applicable laws and procedures of the jurisdiction where our platform is operated.
• Jurisdiction: Any disputes that cannot be resolved through arbitration will be subject to the exclusive jurisdiction of the courts in the region where our company is legally registered.
• Dispute Costs: Unless otherwise determined by the arbitrator or legal authority, each party will bear its own costs related to the dispute resolution process, including legal fees and other expenses.

We strive to provide a smooth and transparent experience for all users. If you are unhappy with the outcome of any dispute, you can request further review or assistance from relevant regulatory bodies.

Amendments

We reserve the right to amend, modify, or update the terms and conditions of our platform at any time without prior notice. Any changes will be communicated through the platform or by other means, and your continued use of our services will constitute acceptance of these updated terms.

• Notification of Changes: We will make reasonable efforts to inform you of significant changes to our terms, including posting the updated terms on the platform or sending email notifications where applicable.
• Effective Date: Any amendments to the terms and conditions will be effective immediately upon being published or communicated unless otherwise stated.
• Ongoing Compliance: It is your responsibility to review the terms periodically to ensure you are aware of any changes. Continued use of the services after the changes are made will be considered acceptance of those changes.
• Withdrawal of Services: We may also withdraw or suspend certain services, promotions, or features at any time, and any such changes will be communicated in a similar manner.

By using our platform, you agree to the revised terms and conditions, and acknowledge that you will comply with any updated provisions. If you do not agree with the changes, you may choose to cease using our services.

Contact Us

If you have any questions, concerns, or feedback, we're here to help! You can reach out to us through the following contact methods:

• Email: For general inquiries, you can email us at [email protected].
• Phone: You can call our customer support team at +123 456 7890. Our lines are open 24/7.
• Live Chat: For immediate assistance, use the live chat feature available on our website. Our agents are ready to assist you at any time.
• Social Media: Follow us on our social media platforms for updates, promotions, and announcements. Connect with us on Facebook, Twitter, and Instagram.

We value your feedback and strive to offer the best possible experience. Please feel free to contact us anytime, and we will respond as quickly as possible.